Daniel PM Cunningham BDA

Rapid Structural Drying

       ·       5 phases of water damage and experimental increase of the claim amount.

       ·       Definition of structural drying.

       ·       How water promotes the growth of bacteria and fungi.

       ·       How water moves through a structure.

       ·       Importance of using moisture detection instruments.

       ·       How drying occurs.

       ·       The fundamentals of drying.

 ·       Effects of water on specific structural materials.

       ·       Importance of pyschrometrics in structural drying.

       ·       Importance of documentation showing structure returned to pre-loss condition.

 

Category 3 Black Water

       ·       Overview of category 3 black water

       ·       Policyholder duties after a loss

       ·       Overview of industry standards

       ·       Water damage categories

       ·       Contaminants found in category 3 black water event

       ·       Occupant & technician health and safety issues

       ·       Protocol for mitigation, remediation and decontamination

       ·       Policyholder Coverage and Protection Considerations

 

 

Fire and Smoke Damage

 

       ·       Overview of fire damage.

       ·       Behavior of smoke.

       ·       Customer satisfaction issues.

       ·       Continuing effects of fire damage.

       ·       Health, safety & hazard issues.

       ·       Protection of property.

       ·       Smoke/odor removal principles.

       ·       Deodorization of contents & structure.

       ·       HVAC recommendations.

       ·       Inspection and testing.

       ·       Repair & reconstruction.

       ·       Move-out & pack out-concerns.

Fungus Remediation

 

       ·       Overview of what fungus (mould) is and how to identify it.

       ·       Understand fungus remediation protocol and protection including interpreting
     data and the use of personal protective equipment (PPE) and containment.

       ·       Discuss regulations and relate them to industry standards.

       ·       Prevention through loss mitigation contingency planning and litigation concerns.

       ·       Understand information that can be used to protect the health, welfare, and safety of the
     policy holder, and reduce the cost of a loss from fungi (mould) contamination that results
     from a covered loss such as water damage.

 

Ethics in Insurance, Business and Life.

       ·       What is ethics?

       ·       Why we need a course on ethics.

       ·       The Golden Rule.

       ·       Ethical and legal obligations of the insurance professional.

       ·       Obligations to the consumer.

       ·       Obligations to the Insurance Company.

       ·       Ethics in business practices.

       ·       Values.

       ·       Ethical Dilemmas.